policies

Please note that all work is handcrafted in my studio therefore orders may not be shipped until 2-7 days after order placement depending on the item(most of the time they are shipped the next business day). If you need a piece by a certain date in a short period of time please email or call me to determine actual estimated time of arrival of said piece.

All items are guaranteed against defect, but if the piece comes back to me abused I might have to charge you to fix it. I judge this on a case by case basis. Please take care of your jewelry, it will last a really long time if you do.

If you purchase a piece & decide you are not satisfied for some reason, then I would be happy to exchange it for another piece plus you pay shipping within 90 days. I am a small business so you can understand why I don’t do refunds.

If there is a piece that you see on my site that you want some variation of, please let me know & I’ll see what I can do. Any custom orders are non-refundable & non-returnable.

Please email Lisa if you have any questions: lisa@lisacrowder.com